Skeleton Key provides two key services:
  • Technology Consulting, with an emphasis on integrating Mac and PC systems.
  • Custom Software Development, with extensive expertise in FileMaker® Pro software.

We provide these services using four key principles:
  • Focus on service, not products. Vendor independence allows us to maintain a position that is reseller neutral, as we don't sell equipment – just advice and assistance in implementing technology solutions best suited to our customers' needs.
  • Plan the work, work the plan. This approach helps us maintain quality and focus, which helps mitigate a variety of problems, e.g. scheduling conflicts, security loopholes, system incompatibility and scope creep.
  • Document relentlessly. We maintain a written summary of all the work we plan to do, as well as what we have done, and regularly review, document and secure our customers' business critical information, thereby establishing a 'culture of communication' that is both safe and reliable.
  • Prioritize fairly. We strive to regularly categorize our customer work, relying on close communications with our customers as to what elements are most critical to their business and operations, allowing us to accurately assess the priority of a project and thereby meet the needs of many customer while effectively managing our available resources.