A focus on service, not equipment: By establishing 'vendor independence' as a core principle, we are able to maintain a position that is platform and reseller neutral. We simply do not work on behalf of any vendor, brand, operating system or distribution channel. We don't sell equipment - just advice and assistance in implementing technology solutions best suited to the customer's needs.

Relentless documentation: We provide a written summary of all the work we plan to do, as well as what we have actually completed. We also document each customer's business critical information, and regularly deliver it to them for their own records. Furthermore, we make sure it is both secure and available for future use, as this can save much time (and money) later, when the information is needed for troubleshooting or changes to IT systems. We also have strict methods that prohibit the exchange of sensitive customer information (e.g., passwords and related credentials) thereby establishing a 'culture of communication' that is both safe and reliable.

Fair prioritization: Since we do not charge a premium for emergency service, we strive to fairly categorize our customer work. Currently we use three priorities: 'Emergent', 'Important' or 'Incidental'. This helps guide our scheduling and allows us to fairly manage our customers' expectations. To help make this happen we rely on close communications with our customers as to what IT elements are most critical to their business and operations. This allows us to accurately assess the priority of a project and thereby meet customer needs while properly managing our available resources.